Shipping & Delivery Policy
At Qosmelia, we want your beauty essentials to reach you safely and on time. Every order matters to us, and we aim to make your shopping experience smooth, comfortable, and worry-free.
1. Delivery Across Pakistan
We deliver Qosmelia products across Pakistan, bringing your favorite skincare and beauty essentials right to your doorstep
2. Order Processing & Delivery Time
Once your order is confirmed, we’ll begin preparing it for dispatch. Our estimated delivery time is 3–5 business days. However, unexpected circumstances such as public holidays, severe weather, or courier delays may occasionally affect delivery times.
Please ensure your contact number and delivery address are correct when placing your order to avoid unnecessary delays.
3. Shipping Charges & Free Delivery
We offer free shipping on all orders of Rs. 5,000 or more.
For orders below Rs. 5,000, a standard shipping fee of Rs. 300 applies.
Any applicable shipping charges will be shown before you confirm your order, so you know exactly what to expect.
4. Order Tracking
Once your order has been dispatched, we’ll provide tracking details so you can follow your package’s journey. Please allow some time for tracking information to become available after dispatch.
5. Delayed, Damaged, or Incorrect Orders
Although we do our best to ensure a smooth delivery, unexpected issues can sometimes occur. If your order is delayed, arrives damaged, or contains an incorrect item, please contact us through our website’s contact page.
For damaged or incorrect items, please share your order number and clear photos where applicable. This will help us review the issue and guide you toward an appropriate solution.
6. Incorrect Address or Failed Delivery
Please double-check your delivery address and contact number before placing your order. Incorrect or incomplete details may cause delays or unsuccessful delivery attempts.
If you notice an error after placing your order, contact us as soon as possible so we can advise you on the available options.
7. Need Help With Your Order?
If you have any questions or concerns about shipping and delivery, we’re here to help. Contact us through our website and include your order number so we can assist you more efficiently.
Thank you for choosing Qosmelia. We truly appreciate your trust in our brand and look forward to making your beauty journey a little more special with every order.