Refund & Returns Policy
At Qosmelia, your satisfaction matters to us. We want you to feel confident with every purchase and enjoy your beauty essentials. If something isn’t right with your order, we’re here to listen and help find a fair solution.
1. Return Eligibility
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 7 days of delivery so we can review the issue and guide you through the next steps.
For hygiene and safety reasons, opened or used cosmetics generally cannot be returned unless the concern involves a damaged, defective, or incorrect product.
2. How to Request a Return or Refund
To help us resolve your concern, please contact us through the contact page on our website within 7 days of receiving your order. Include your order number, a brief description of the issue, and clear photos of the product and packaging where applicable.
Our team will review your request and let you know the next steps.
3. Refunds
If your request is approved, a refund may be provided depending on the circumstances. We’ll explain the refund process and any relevant details before proceeding.
Once processed, the time it takes for the money to reach you may depend on your payment method or financial service provider.
4. Replacements and Exchanges
If you receive a damaged, defective, or incorrect product, we may offer a refund or replacement, depending on the nature of the issue and product availability.
We’ll discuss the available solution with you so you understand what to expect before your request is finalized.
5. Products Not Eligible for Return
For hygiene and product-safety reasons, we generally cannot accept returns of products that have been opened, used, or damaged after delivery by the customer. However, this does not prevent you from reporting a product that arrived damaged, defective, or incorrect.
6. Need Help?
If you have any questions about our refund or return process, please contact us through our website’s contact page. Providing your order number will help us assist you more efficiently.
Your trust means a lot to us. At Qosmelia, we value our customers and will do our best to handle every concern with care, fairness, and understanding. Thank you for choosing us to be part of your beauty journey.
If you notice an error after placing your order, contact us as soon as possible so we can advise you on the available options.