Privacy Policy
At Qosmelia, your privacy matters to us. We respect the trust you place in our brand when shopping with us, and we’re committed to handling your personal information with care. This Privacy Policy explains what information we may collect, how we use it, and how we work to keep it safe when you visit our website or place an order.
1. Information We Collect
When you browse our website or place an order, we may collect information such as your name, phone number, email address, shipping address, order details, and payment-related information needed to process your purchase.
We may also collect basic website usage information, such as your browser type, device information, and interactions with our website, to help us improve your shopping experience.
2. How We Use Your Information
We use your information to:
– Process and deliver your orders.
– Send order confirmations and delivery updates.
– Respond to your questions and provide customer support.
– Manage returns, refunds, and other order-related concerns.
– Improve our website, products, and shopping experience.
– Prevent fraudulent or unauthorized transactions and protect our business and customers.
We aim to use your information only for appropriate purposes connected to our services.
3. Payment Information
Payments may be handled through third-party payment providers or other available payment methods. Your payment information is processed according to the relevant provider’s procedures. We do not intend to collect or store sensitive payment details beyond what is necessary for our legitimate business operations.
4. Sharing Your Information
We do not sell your personal information. We may share relevant information with trusted service providers, such as courier companies, payment processors, and website service providers, when necessary to fulfill orders, process payments, maintain our website, or provide customer support.
Information may also be disclosed when required by applicable law or when necessary to protect our rights, customers, or business.
5. Cookies and Website Usage
Our website may use cookies or similar technologies to support essential website functions, remember preferences, understand website traffic, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
6. Protecting Your Information
We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online system or method of data transmission can be guaranteed to be completely secure.
7. Your Privacy Choices
You may contact us to ask about the personal information we hold about you, request corrections to inaccurate details, or raise a concern about how your information is used. Certain requests may be subject to legal, security, or business-record requirements.
8. Third-Party Services
Our website may use third-party services or contain links to external websites. These services may have their own privacy policies and practices. We encourage you to review their policies when using their services.
9. Updates to This Policy
We may update this Privacy Policy when our business practices, website features, or legal requirements change. Any revised version will be published on this page, along with an updated date where appropriate.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact Qosmelia through the contact page on our website.
Your trust means everything to us. Thank you for choosing Qosmelia and allowing us to be part of your beauty journey.